Stuff people have asked us.

WHO ARE YOU?

Racquet Film is the photo lab division of Racquet Creative PTY LTD, a photography conglomerate behind Racquet Studio and R&T (2016/17). Racquet Film is a Brisbane-based film lab who process photography film (good old fashion 35mm, 120 and 220 formats) and provide digital versions of them. They have colour, B&W, E-6 (Slide) and restoration capabilities. They also sell cameras, offer classes, advice, and repairs (on request). For specifics, read the full FAQ, and if you can’t find the answers you seek, contact us.

WHAT ARE YOU?

A photography lab, or a film lab, or a place that takes canisters of film, puts them in chemicals, scans them and allows you to look at them on your computer.

WHAT SORT OF FILM DO YOU DEVELOP?

35mm (135) and medium format (120 and 220). We hand develop B&W, C41 and E6 processing in-house, with fast turn around times and stringent quality control methods.

HOW DO PEOPLE SEND YOU ROLLS?

You can send it to our PO box, drop it off in person or visit one of our Drop Offs. The form and more details can be found here. In short, you fill out a piece of paper, put it in a small satchel with your film and send it to an address, or drop it off to us directly. See our 'Pricing & Submissions' page.

WHY CHOOSE YOU?

We have done national campaigns and content for Wrangler Australia, Volley, Lack of Color, Zulu & Zephyr, Arnhem Clothing, Stevie May, Afends, Ray-Ban, Topdeck Travel, The Bare Road, Sunday Somewhere, For Lovers Only, VICE, Hazel+Folk, Someday’s Lovin, Style Addict and more. We are at the forefront of analogue development in Australia, and we’re only getting bigger. We're also pretty damn cheap.

WHERE ARE YOU?

New Farm, Brisbane. Visit us at Shop 6/608 Brunswick Street, or send your rolls to PO Box 2067, New Farm 4005, QLD.

I'M FROM BRISBANE. I DON'T WANT TO POST ROLLS.

Well, pop in and visit us. Our address is 6/608 Brunswick Street, New Farm.

HOW DO YOU DEVELOP?

Very well. We use rotary processing methods, done by hand with an experienced lab tech watching over every step of the process. We then dry in temperature and dust controlled environments, before scanning using a Fuji Frontier 3000, Pakon 135 Plus and EPSON V-800 depending on client requirements. We look over ever scan, providing unparalleled quality control on every JPEG and TIFF file that leaves our store. Scans are routinely uploaded to Dropbox and the link is emailed to you in order for you to access and download them.

WHAT'S YOUR TURNAROUND TIME?

Turnover times can vary, however they are rarely more than 72 hours. 35mm C41 rolls are generally processed within hours of receiving them, and 80% of our rolls are processed and sent to clients the day of receiving them. With that said, we ask that you allow 2-7 working days (Mon-Fri) on all orders unless you choose our 'rush' service.

CAN YOU EXPLAIN YOUR SCAN SIZES?

Our scan sizes are all 16bit, 300DPI exports. We offer three different sizes: low, medium and high (pro). All of these sizes are gauged by the images longest edge: low offers a longest edge of 1500px, medium offers 2250px, and high is 3000px. High (Pro) scans also include colour correction to ensure you get the perfect image the moment you receive it back from us. This is our most common scan method and a crowd favourite for a reason.

DO YOU TAKE INTERNATIONAL ORDERS?

We sure do. Fill out the form, bag up the film and get it over to us!

CAN YOU SCAN HALF FRAME IMAGES?

We certainly can. Half frame images (which provide double the imagery) have a $10 surchage placed on them due to the extra labour involved in making them work.

CAN YOU SCAN PANORAMA IMAGES?

Sure can!

WHAT DO YOU DO WITH MY NEGS?

If you select shipping, we will cut and sleeve your negatives and ship them back to you. We give clients the option to store their negatives with us, and we’ll ship them back at no extra charge once a client has reached a folder limit. Most of our clients prefer this option, though either way, your negatives are cut and sleeved after processing, and filed safely in storage.

MY FILM IS VERY OLD. WILL IT BE OKAY?

This depends on a number of variables. How it was stored, the type of film and whether or not it was left in camera all come into play. The benefit of developing with Racquet is if we run your roll and there are no images on it, we don't charge you additional for the scan. Most film is fine, and you'd be surprised how resiliant it is.

CAN I COME TO YOUR STORE?

You sure can. Our new showroom in New Farm is Australia's biggest film-focused workspace, showroom, lab and gallery. Our address is 6/608 Brunswick Street, New Farm. Hours are on our contact page!

CAN I GET A FULL-SERVICE LIST?

Our pricing page does a pretty good job of surmising what we do. Everything, basically. From cross-processing medium format film to developing disposable cameras, we can handle it all, and sell you a camera.

HOW MANY STOPS WILL YOU PUSH/PULL MY FILM?

As many as you want. We don't recommend taking films further than three stops if you wish to maintain quality, but we're all for experimentation, and we'll do exactly as you ask. With that said, Racquet Film are not liable for the unsavoury results you'll likely end up with ! 🙂

CAN YOU MAKE MY PHOTOS LOOK A CERTAIN WAY?

If you purchase pro scans, our dedicated post-production team will work on your scans and emulate any sample or reference images you may choose to provide to the best of their ability. Purchasing pro scans will not make your photos better nor will it correct mistakes.

CAN YOU DEVELOP MY FILM ASAP?

We offer RUSH processing for 50% extra (addition to your initial fee). During peak periods, this fee increases to 75% and you will be notified prior to charging. This guarantees you a turn-over of 24 hours or less, and is usually done in the same business day we receive the roll.

DO YOU PRINT?

We do! We offer high quality printing services from size A4 to size A2 in both gloss and matte finishes. Our paper is all 250-380GSM, gallery quality paper printing using our state of the art, world-class Canon printer. Print times vary as does pricing, but more information can be found on our dedicated printing page. We offer framing services too.

DO YOU OFFER BULK DISCOUNTS?

We sure do. If you send ten or more rolls our way of the same format (135, or 120 for example), we’ll knock 10% off the final charge.

WHAT'S THE BEST WAY TO CONTACT YOU?

We recommend sending us an email or using anything on the ‘contact us’ page.

DO YOU HAVE OPENING HOURS?

We’re always doing something film-related, but between Racquet Studio (professional photography services) and Racquet Film (a film photography lab) we’re pretty busy. Our regular hours are listed on the contact us page.

WHAT IS THE LIMIT OF LIABILITY IF SOMETHING GOES WRONG?

Submitting any film type to Racquet Film for processing (of any sort) constitutes an AGREEMENT by you that any damage or loss by our companies, subsidiary or agents, will entitle you to replacement with an equivalent amount of unexposed film alongside processing services that total those initially rendered. Except for such replacement, the acceptance by our company, subsidiary and or agents of the service you request is without other warranty or liability expressed or implied, and recovery for any incidental or consequential damage is excluded. Racquet Film shall not be liable for any loss of income or profits, loss of contracts or for any indirect or consequential loss or damage of any kind howsoever arising from any lost or damaged material submitted to our company, either directly or through a third party, including Australia Post and other registered couriers.

WHY SHOULD I GET PRO SCANS?

High (PRO) scans involves colour correction, and ensuring the black and white points on your image are correctly dialled in. People who are generally against pro scans say it's because they don't like to edit their film. Unfortunately, if you don't like to edit your film, you shouldn't be scanning in the first place. As soon as you digitise an image, it's edited. 'PRO' scans are simply us using slight tonal, brightness and density shifts to erradicate the errenous interpretation of your image that the scanner has made. It's like taking it back to new.