Stuff people have asked us.

Before we get into the lengthy FAQ, here’s a quick summary. Racquet Film started as a photo agency in 2015; our HQ is our baby. We review every scan that passes through our lab, use the world’s best equipment with regular quality checks. We take customer service extremely seriously and love working with you to get the best from your film. We use six different B&W developers depending on customer needs and Kodak Flexicolor chemicals for C41. We also process E6 in-house (the only lab in Brisbane to do so). We have a gallery to showcase local talent, a store to keep everyone shooting and showroom with heaps of treats.

A GENERAL OVERVIEW IS HERE

Racquet Film started in 2017 on the heels of Racquet Creative, its parent agency. As part of a photography conglomerate that represented roughly 40 artists around the world, Racquet had a strong foot in the photography door. Fast forward a few years and Racquet has morphed into a lab and community, with a HQ that plays host to a gallery, lab and showroom, putting on events spanning photography to fine art. The core of Racquet's business is processing photographic film (good old fashion 35mm, 120 and 220 formats) with colour, B&W, E-6 (Slide), negative restoration capabilities and fine art printing. Racquet also do other crap. For specifics, read the full FAQ. If you're still lost, contact us.

WHAT'S A 'PRO' LAB? WHAT DO YOU DO?

We're a bunch of people who see film development as an art, not a production line. As far as the whole 'pro lab' thing goes, decades ago, 'drug store labs' / 'one hour photo labs' would use automated machines to provide customers with quick simple images. Over time, that focused on the best results started to pop up. A 'pro lab' is simply a blanket term for a processing lab that focuses on providing the highest quality images the customer can obtain, rather than trying to rush the timely process of film. Film development is not something that should be rushed, and to do it correctly takes time. Some labs opt for speed and we focus on quality; both have their pluses. Racquet Film said no to automation and we're glad; it means no roller processing that could potentially damage our customer's film. This follows suit with other amazing labs around the world including Carmencita, The Darkroom and Richard's. A PRO lab does NOT mean it's a lab for pros; film is for everyone! We love introducing new people to film.

WHAT SORT OF FILM DO YOU DEVELOP?

35mm (135) and medium format (120 and 220). We hand develop B&W, C41 and E6 in-house, with reasonable turnaround times and stringent quality control methods. We opt for quality over quantity and aim to leave every customer satisfied with their results. If your first question is about how quickly your rolls will be done, we might not be the lab for you. If you're after the best possible image, try us out.

HOW DO PEOPLE SEND YOU ROLLS?

You can send it to our PO box, drop it off in person or visit one of our Drop Offs. The form and more details can be found here. In short, you fill out our form, put it in a small satchel with your film and send it to an address, or drop it off to us directly.

WHY CHOOSE YOU?

Racquet Film have had the privilege of developing for a heap of amazing talent, we're super down to earth and we'd love to get to know you! Why not?

DO YOU DEVELOP DISPOSABLES?

Sure do 🙂

WHERE ARE YOU?

New Farm, Brisbane. Visit us at Shop 6/608 Brunswick Street, or send your rolls to PO Box 2067, New Farm 4005, QLD. We're directly under the Bank of Queensland (right opposite the Brunswick Hotel). If neither of those work, you can visit one of our film drops.

HOW DO YOU DEVELOP?

We use rotary processing methods, done by hand with experienced lab techs watching every step of the process. We then dry in temperature and dust controlled environments, before scanning using a Fuji Frontier 3000, Noritsu HS-1800 (incoming), Pakon 135 Plus or EPSON V-800 (depending on client needs). We look over ever scan, providing unparalleled quality control on every JPEG and TIFF file that leaves our store. Scans are routinely uploaded to Dropbox and the link is emailed to you in order for you to access and download them. If your roll had any deviations or issues you will be notified about them in 'Lab Tech Notes', a feature we include in all customer emails which allows a direct line of communication between us and the customer.

WHAT'S YOUR TURNAROUND TIME?

Turnover times can vary, however we ask that you give us two to seven days (from payment) to complete your job. C41 rolls are generally processed faster, and 80% of our rolls are processed and sent to clients within four days of receiving them (B&W, E-6 and C41 included). With that said, sometimes it can take all seven (7) work days unless you choose our (optional) 'rush' service (at our discretion), which is determined on a case-by-case basis. It's important you understand this timeline so you're not left disappointed! If you haven't received your scans in 14 days, we recommend calling us to sort out the issue!

CAN YOU EXPLAIN YOUR SCAN SIZES?

Our scan sizes are all 16bit, 300DPI exports. We offer three different sizes: low, medium and high (pro). All of these sizes are gauged by the images longest edge: low offers a longest edge of 1500px, medium offers 2250px, and high is 3000px+ approximately. High (Pro) scans also include a more lengthy colour correction process to ensure you get the perfect image the moment you receive it back from us. This is our most common scan method and a crowd favourite for a reason.

DO YOU TAKE INTERNATIONAL ORDERS?

We sure do. Fill out the form, bag up the film and get it over to us!

DO YOU HAVE CAMERAS FOR SALE IN STORE?

Another extremely popular question. The short answer: probably not. Occasionally there will be one or two floating on the shelf, however we've found everything works far better when we source cameras for particular individuals upon their request. That allows us to work with the customer to get them something they truly want, rather than whatever's on the shelf.

CAN YOU SCAN HALF FRAME IMAGES?

We certainly can. Half frame images are run through the Fuji Frontier and provide you with two images per frame. If you'd like us to crop images so that you get singular images, a ten dollar surcharge applies.

CAN YOU SCAN PANORAMA IMAGES?

Sure can!

WHAT DO YOU DO WITH MY NEGS?

If you select shipping, a flat rate of $11.50 (Australia-wide) applies, and we will cut and sleeve your negatives and ship them back to you. We give clients the option to store their negatives with us, and we’ll ship them back in bulk at no extra charge ($11.50) once a client has reached their folder limit. Most of our clients prefer this option, though you may rest easy knowing your negatives are cut and sleeved after processing then filed safely in storage. If you wish to keep you negatives uncut, let us know.

MY FILM IS VERY OLD. WILL IT BE OKAY?

Maybe? The benefit of developing with Racquet is if we run your roll and there are no images on it, we give you a $5 store credit for the unused scan, unlike most labs (who will charge the full fee). Most film is fine, and you'd be surprised how resilient it is!

CAN I GET A FULL-SERVICE LIST?

Our pricing page does a pretty good job of surmising what we do. Everything, basically. From cross-processing medium format film to developing disposable cameras, we can handle it all, and sell you a camera.

HOW MANY STOPS WILL YOU PUSH/PULL MY FILM?

As many as you want. We don't recommend taking film further than three stops if you wish to maintain quality, but we're all for experimentation, and we'll do exactly as you ask. With that said, Racquet Film are not liable for the unsavoury results you'll likely end up with ! 🙂

WHAT CHEMICALS DO YOU USE?

For colour and E6 processing we use Kodak Flexicolor Chemicals with repeated quality checks, while maintaining a backup three bath kit for both processing methods to use during high volume periods. For black and white, we realise that every emulsion requires a certain type of treatment, so we stock Ilford ID-11, Microphen, Ilfosol, Kodak XTOL, D76 and TMAX. Choosing which chemical to use depends on what the client requires, and if they leave it up to us, we will pick what we feel is most suited to the film stock.

CAN YOU MAKE MY PHOTOS LOOK A CERTAIN WAY?

If you purchase pro scans, our dedicated post-production team will work on your scans and emulate any sample or reference images you may choose to provide. They will do this to the best of their ability however it is impossible to guarantee any level of emulation will occur. Purchasing pro scans will not make your photos better nor will it correct mistakes, but it will give them more love.

DO YOU PRINT?

On a case-by-case basis. We offer high quality printing services from size A4 to A2 in premium finishes. Our paper is all 250-380GSM, gallery quality paper printed using our state of the art, world-class Canon printer. Print times vary as does pricing, but more information can be found on our dedicated printing page. We offer framing services too.

DO YOU OFFER BULK DISCOUNTS?

If you send ten or more rolls our way of colour film, we’ll knock 10% off the final charge for you. Just let us know in the notes! The same applies for 10 rolls of the exact same black and white stock (for example, 10 rolls of 35mm Tri-X 400).

WHAT'S THE BEST WAY TO CONTACT YOU?

We recommend sending us an email or using anything on the ‘contact us’ page. You can also hit us up on Instagram: @racquetstudio.

DO YOU HAVE OPENING HOURS?

We’re always doing something film-related, but between Racquet Studio (professional photography services) and Racquet Film (a film photography lab) we’re pretty busy. Our regular hours are listed on the contact us page.

WHAT IS THE LIMIT OF LIABILITY IF SOMETHING GOES WRONG?

Submitting any film type to Racquet Film for processing (of any sort) constitutes an AGREEMENT by you that any damage or loss by our companies, subsidiary or agents, will entitle you to replacement with an equivalent amount of unexposed film alongside processing services that total those initially rendered. Except for such replacement, the acceptance by our company, subsidiary and/or agents of the service you request is without other warranty or liability expressed or implied, and recovery for any incidental or consequential damage is excluded. Racquet Film shall not be liable for any loss of income or profits, loss of contracts or for any indirect or consequential loss or damage of any kind howsoever arising from any lost or damaged material submitted to our company, either directly or through a third party, including Australia Post and other registered couriers. For more details, read our Terms of Service, which cover every element of our dealings with customers in detail.

WHY SHOULD I GET HIGH SCANS?

High (PRO) scans involve colour correction, and ensuring the black and white points on your image are correctly dialled in. We go over all our scans, but higher paying clients are allocated more time to ensure the photos they receive back are perfect. People who are generally against these scans say it's because they don't like to edit their film. Unfortunately, if you don't like to edit your film, you shouldn't be scanning in the first place. As soon as you digitise an image, it's edited. 'High' (or PRO) scans are simply us using slight tonal, brightness and density shifts to eradicate the erroneous interpretation of your image that the scanner has made. It's like taking it back to new. We do this with all our scans as previously mentioned, but high res scans get special attention. The other benefit is always having a great file to edit and print!

SHOULD I READ YOUR TERMS AND CONDITIONS BEFORE SUBMITTING?

Yes! You can find them here.

I ASKED FOR CUT NEGATIVES BUT THEY'RE UNCUT. WHY?

If your scans are severely under or overexposed and we are unable to cut them, we’ll store them in archival quality, full length sleeves. The last thing we want to do is cut into one of your precious negatives, so we always edge toward the side of caution in circumstances such as this. The full length sleeves are still archival quality and perfect for storing your negs in, and they allow you to cut them at your will (should you wish) without the risk of us missing a frame or cutting off a corner.

I GOT DEVELOP ONLY AND MY SCANS ARE DIRTY.

Racquet Film are not liable for any artefacts, dust or markings on your negatives after they leave the store. We dry negatives in a temperature controlled environment, handle all negatives with care and sleeve them in the same manner. Please note this when selecting ‘develop only’ for any film type or format. If you dirty your negatives by accident, we can offer a rewash service for $3 a roll (uncut) or $6 a roll (cut). We cannot guarantee all markings (example: scratches) can be removed during this process. We encourage all customers to have their film professionally scanned; for a small increase in price you rest easy knowing the film has run through one of the best scanners on the planet and no markings of such will be found.

DO YOU OFFER RUSH JOBS?

We offer rush services on a case-by-case basis for 50-75% atop the original cost. We don't offer rush jobs to all clients as there's simply no way we can manage a generalised process when we personally monitor and quality check every single roll, scan and negative that passes through our lab. If you're umsure about this, order lab@racquetfilm.com prior to submitting a rush job to see if we're capabale of processing it with you. Rush jobs can be done within 24 and 48 hours.

HOW DO I MAKE PAYMENT?

If you sent your rolls by mail, we'll send an invoice to your email (just make sure it's clear!). Payments in store are made as per usual, by card! Feel free to get clarification at the time of payment if anything seems unclear.