Racquet Film test all items and only sell goods of the highest quality. Our proven track record allows full consumer trust when purchasing items off our website, however Racquet Film’s primary sales involve goods that are used and vintage, often with electronic components, meaning sudden failure is a posibility at any point of time, irrespective of maintenance, upkeep, pre-sale evaluation and otherwise. With that said, all of the above give film camera buyers the highest possible chance in buying a camera that will last a significant amount of time and serve them well.
We have a 7-day return policy for goods that arrive faulty or are significantly different to the item you ordered. We ask that all customers shoot a test roll immediately after receiving their goods. Doing so means you can drop it off at our lab (we will process for free with priority) or another lab and receive photos that show the camera is operational. In the extremely rare times in which a camera arrives with a default of some kind, please notify us immediately using our orders@racquetfilm.com email. We ask that you include the following information in correspondence:
- Name order was placed under.
- Order # (found on confirmation PDF)
- Detailed explanation of issue.
- Any photos that assist us in reviewing the case.
- Whether you would like a refund, replacement or other.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We will assess the information you have provided, the amount of time elapsed since you received your order and a number of other variables – including inspection to ensure the item was not damaged by the customer in anyway, causing the issues that have prompted the return. Once
your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Items that are brought into store without completion of the above process will also be rejected and the client will be required to submit their return using the above process. Please note: once a return is received by us, we review it and will issue a refund via the payment method you used to originally purchase the item. Please allow 5-7 working days for funds to clear and contact us if there appears to be an issue pertaining to the return of your funds.
Exceptions / Non-returnable items.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items, gift cards or custom items or bundles that we curated specifically upon your request.
